Refund policy
1 - HOW TO RETURN AN ITEM?
If you are not satisfied with your purchase and wish to return an item, please contact us within 7 days of receiving your order.
Please provide your order number and the reason for the return. Our customer service team will review the return request and, if approved, will send you further instructions.
Only items purchased directly from www.sneaktribe.com will be accepted. Returned items must be in their original packaging, including accessories, manuals and documentation.
Returned items must be unused, in the same condition in which they were sent to you and in their original packaging. If the product you return is not in acceptable condition, we reserve the right not to issue any refund or exchange. Customized products cannot be refunded or exchanged. The refund will not be processed until we receive the product in the same condition as it was sent.
Non-returnable items include those damaged due to improper handling by the customer. Returns made without a receipt may be rejected. Sneaktribe reserves the right to reject returns that do not comply with the conditions described in this policy.
In certain cases, only an exchange or store credit may be offered with the explicit consent of the customer. Customers are not required to accept store credit as an alternative to a refund.
In any case, except in the event of an error by Sneaktribe, the change of model or return will be the responsibility of the customer.
Approved refunds will be issued to the original payment method used at checkout.
2 - HOW DO I MODIFY OR CANCEL MY ORDER?
Contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you wish to make; we will confirm the modification once it has been completed. Please note that orders that have already been packed or shipped cannot be modified or cancelled.
3 - HOW TO REQUEST A RETURN?
Requesting your return is easy. Here’s what you need to do:
- Send an email to Info@sneaktribe.com to initiate the return. You must do this within 7 days of receiving your order.
- Place each item you are returning with the boxes, cases or design accessories included in the package.
- Prepare your package
We recommend that you ask the courier to scan your package when collecting the return. This will ensure proper tracking.
All returned items must comply with our return policy for the refund to be processed:
- Items must be unused, unworn, unwashed and in the same condition as when you received them.
- Footwear must be returned in the original box. The shipping label must not be placed on the shoe box; otherwise, a penalty will be applied.
Return requests must be submitted within 7 days from the delivery date, and items must be returned within 7 days after the request has been approved. Items that do not meet the requirements or are sent outside this timeframe may be rejected and returned to you.